Day 1

23 January 2017

Connected Services

“By enabling the collection and exchange of information from objects, the IoT has the potential to be as broadly transformational to the financial services industry as the Internet itself”- Deloitte

The Connected Services track will explore the overall effect of the IoT on a range of service industries including healthcare, retail and insurance. There is huge potential for dramatic change for service providers thus these sessions will discuss how technology advancements will shape the future of postal, logistics, retail and insurance industries.

10:00AM

Connected Services: Chairs welcome and opening comments

Michele Mackenzie

Principal Analyst, M2M and IoT

Analysys Mason

Associated Talks:

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. Michele Mackenzie, Principal Analyst, M2M and IoT, Analysys Mason

10:20AM

Keynote: Insurance and IoT, an insurance and consumer’s perspective

  • The danger of one dimensional thinking
  • Insurance and IoT – what have we learnt so far?
  • Why it’s not all about data
  • How far can Insurance and IoT develop?
. Leigh Calton, Head of R&D, Ageas

10:50AM

Panel: Future directions for the IoT in insurance

Jonny Voon

Lead Technologist - Internet Technology

Innovate UK

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Pierluigi Fasano

Director, Head Enterprise Architect Reinsurance

Swiss Re

Associated Talks:

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Mark Evans

Marketing Director

Direct Line Group

Associated Talks:

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  • How can connecting devices change how insurance products are delivered in the future?
  • How can insurers improve their customer experience and still drive efficiency?
  • Discussions around how transparent your data should be to your customers?
  • How can insurers harness data and analytics to provide their customers and policy holders with the right products that meet their needs?
  • What can IoT for insurance learn from other industries?
Moderator: . Jonny Voon, Lead Technologist - Internet Technology, Innovate UK
. Pierluigi Fasano, Director, Head Enterprise Architect Reinsurance, Swiss Re
. Leigh Calton, Head of R&D, Ageas
. Mark Evans, Marketing Director, Direct Line Group

11:30AM

Networking Break

12:00PM

Case-study: Postal and Logistics Operations in a connected world

Helen Holst

Senior Manager IoT & Digital Transformation

PostNord Operations

Associated Talks:

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  • Dealing with change
  • Experiences of building a connected fleet
  • Building a strategy for IoT for the future
. Helen Holst, Senior Manager IoT & Digital Transformation, PostNord Operations

12:30PM

IoT connected devices are skyrocketing! What services & customer engagement opportunities do they provide?

Patrizia Cozzoli

Co founder and Head of Business Development – EMEA

Domotz

Associated Talks:

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– How to get IOT devices to speak the same language?
– What services can be built on connected devices?
– Leverage IOT connected devices to improve the customer experience

. Patrizia Cozzoli, Co founder and Head of Business Development – EMEA, Domotz

12:45PM

Networking Break

02:00PM

Keynote Panel: How is the IoT shaping consumer-brand relationships in retail and beyond?

Michele Mackenzie

Principal Analyst, M2M and IoT

Analysys Mason

Associated Talks:

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Carl Uminski

Co-Founder & COO

Somo

Associated Talks:

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Michael Bayler

Founder and Director

The Whole Equation

Associated Talks:

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David Bunch

Global VP, Shell Retail Marketing & Chairman of Shell Brands International

Shell

Associated Talks:

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  • Exploring how the IoT can create a direct brand-consumer channel.
  • What potential does this IoT ‘channel’ have for multi-way communication and to what extend can it be used for consumer engagement?
  • How does this evolving landscape affect retailer’s relationship with their customers, both in store and digitally, such as utilising wearables, smart TVs and BLE technology?
  • Using IoT data streams to effectively equip yourself to form closer relationships with the customer.
  • Security and privacy necessary for trust-based consumer-brand relationship.
Moderator: . Michele Mackenzie, Principal Analyst, M2M and IoT, Analysys Mason
. Carl Uminski, Co-Founder & COO, Somo
. Michael Bayler, Founder and Director, The Whole Equation
. Paul Winsor, Director Industry Solutions, Retail & Consumer Products, EMEA Region, Qlik
. Nick Lansley, Innovation Insider, Lansley Consultancy Limited
. David Bunch, Global VP, Shell Retail Marketing & Chairman of Shell Brands International, Shell

02:40PM

How The Absolut Company are embracing the IoT at scale

Cameron Worth

Founder

SharpEnd

Associated Talks:

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Malibu Rum recently deployed 40,000 Near Field Communication (NFC)-enabled bottles across the United Kingdom at Tesco stores. Cameron Worth, the founder of IoT agency SharpEnd, will provide a detailed case study of how his company supported Malibu Rum across all elements of this project, to deliver a unique and exciting trial of emerging technology at scale. Cameron will also be holding a Q&A focused on brands and the IoT as part of the session.

. Cameron Worth, Founder, SharpEnd

03:20PM

Retailers: How To Think Like An Innovator (And Stay Profitable)

In this presentation, Nick Lansley draws on his time at Tesco Labs and in his own consultancy to show how retailers working on thin margins can still focus on innovation techniques to solve customer problems and enhance experiences.

. Nick Lansley, Innovation Insider, Lansley Consultancy Limited

03:50PM

Session Close

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