Day 1

1 June 2017

Connected Services

“By enabling the collection and exchange of information from objects, the IoT has the potential to be as broadly transformational to the financial services industry as the Internet itself”- Deloitte   The Connected Services track will explore the overall effect of the IoT on a range of service industries including finance, retail and insurance. There is huge potential for dramatic change for service providers thus these sessions will discuss how technology advancements will shape the future of postal, hospitality, retail and insurance industries.


Connected Services: Chair’s welcome and opening comments


Keynote: Lessons we can learn from Insurance and IoT

  • Examples of how the insurance industry has embraced the IoT – pay as you drive, home insurance and health insurance
  • How IoT has disrupted the insurance industry
  • Individualising services for customers
  • Making money from data


Panel: Future directions for the IoT in insurance

  • How can connecting devices change how insurance products are delivered in the future?
  • How can insurers improve their customer experience and still drive efficiency?
  • Discussions around how transparent your data should be to your customers?
  • How can insurers harness data and analytics to provide their customers and policy holders with the right products that meet their needs?
  • What can IoT for insurance learn from other industries?


How IoT is disrupting the financial services industry

  • Financial services has been named as one of the top 10 industries that are investing within the IoT in 2017, as the basis of their business is transfer of data.
  • We will discuss how Fintech and IoT is disrupting this market, moving towards customer experience as the main differentiator between banks as opposed to product, brand loyalty or price.
  • Transformation of the retail banking experience, from in-store payments to ATMs to other financial products.


Networking Break


Case-study: Postal and Logistics Operations in a connected world

  • Dealing with change
  • Experiences of building a connected fleet
  • Building a strategy for IoT for the future


What’s next for connected services?

A presentation covering the future of IoT in service based industries.


Networking Break


Keynote Panel: How is the IoT shaping consumer-brand relationships?

  • Exploring how the IoT can create a direct brand-consumer channel.
  • What potential does this IoT ‘channel’ have for multi-way communication and to what extend can it be used for consumer engagement?
  • Using IoT data streams to effectively equip yourself to form closer relationships with the customer.
  • Security and privacy necessary for trust-based consumer-brand relationship.


Case Study: IoT in Retail

  • How does the era of IoT change the relationship between retail stores and their shoppers e.g through Smart mirrors, dressing rooms, supply chain management and individualised marketing.
  • Which tech is worth investing in, within this space?
  • Real life examples of how IoT is being used look across in-store experience, real-time marketing, enhanced loyalty programs, and mobile e-commerce.


Panel: How retail blends physical and digital worlds using the IoT

  • How does this evolving landscape affect retailer’s relationship with their customers, both in store and digitally?
  • Advantages and disadvantages of utilising wearables, smart TVs and BLE technology in stores
  • How to create a seamless experience transitioning from online to offline.


Case Study: Smart Advertising

  • Smart advertising, packaging and labelling will allow marketers to collect high quality user feedback like never before – how do advertising agencies have to restructure their thinking to put a focus on the IoT
  • How the information collected can help companies to reach their target market and develop products.
  • What are the pros and cons of these types of connected marketing?


Session Close