Day 1

20 October 2016

Connected Services

The Connected Services track will explore the overall effect of the IoT on a range of service industries including healthcare, retail and insurance. There is huge potential for dramatic change for service providers thus these sessions will discuss how technology advancements will shape the future of mHealth, postal and logistics, retail and insurance.

10:00AM

Connected Services: Chairs welcome and opening remarks

. Ryan Martin, Senior Analyst, ABI Research

10:20AM

Keynote: Lessons we can learn from Insurance: Data & Analytics and the IoT

Ujjval Patel

Vice President - Research & Strategy

ACORD

Associated Talks:

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As the insurance industry braces for an explosion of new data sources in the IoT revolution, it becomes imperative for them to improve their data & analytics capabilities.

. Ujjval Patel, Vice President - Research & Strategy, ACORD

10:50AM

Panel: Future directions for the IoT in insurance

Garrett Koehn

President NWUS, Regional Director

CRC Insurance Group

Associated Talks:

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Adam Waldron

IS Director

Farm Bureau Mutual Insurance Company of Idaho

Associated Talks:

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Gwenn Bézard

Co-founder and Research Director

Aite Group

Associated Talks:

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Ujjval Patel

Vice President - Research & Strategy

ACORD

Associated Talks:

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  • How can connecting devices change how insurance products are delivered in the future?
  • How can insurers improve their customer experience and still drive efficiency?
  • Discussions around how transparent your data should be to your customers. How can insurers harness data and analytics to provide their customers and policy holders with the right products that meet their needs?
  • What can IoT for insurance learn from other industries?

Moderated by: Gwenn Bezard, Co-founder and Research Director, Aite Group

. Garrett Koehn, President NWUS, Regional Director , CRC Insurance Group
. Adam Waldron, IS Director, Farm Bureau Mutual Insurance Company of Idaho
. Gwenn Bézard, Co-founder and Research Director, Aite Group
. Ujjval Patel, Vice President - Research & Strategy, ACORD

11:30AM

Networking Break

12:00PM

Robotics and the new rules of retail

Steve Carlin

VP Marketing & Business Development

SoftBank Robotics

Associated Talks:

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  • Robotics represent a seismic step forward for retailers as they look across in-store experience, real-time marketing, enhanced loyalty programs, and mobile e-commerce.
    • How does the era of robotics change the relationship between retail stores and their shoppers?
    • What can retailers do now to begin designing experiences that go beyond the boundaries of a bricks & mortar store?
    • How can a robot be used as an engagement tool and how does it differ from traditional in-store tactics?
    • How will marketing programs need to adapt with the additional capabilities offered by robots (e.g. analytics)?
. Steve Carlin, VP Marketing & Business Development, SoftBank Robotics

12:30PM

Panel: How retail blends physical and digital worlds using the IoT

Oleg Puzanov

CEO and co-founder

Leantegra

Associated Talks:

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Cameron Craig

Director of User Experience

Macy's / Bloomingdales

Associated Talks:

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Steve Carlin

VP Marketing & Business Development

SoftBank Robotics

Associated Talks:

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  • How does this evolving landscape affect retailer’s relationship with their customers, both in store and digitally?
  • Utilising wearables, smart TVs and  BLE technology in stores

Moderated by Ryan Martin, Senior Analyst, ABI Research

. Oleg Puzanov, CEO and co-founder, Leantegra
. Ryan Martin, Senior Analyst, ABI Research
. Cameron Craig, Director of User Experience, Macy's / Bloomingdales
. Steve Carlin, VP Marketing & Business Development, SoftBank Robotics

01:10PM

Networking Break

02:00PM

Game Changing Data & IoT Technology with VenueNext

John Paul

CEO and Founder

VenueNext

Associated Talks:

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• Background on how VenueNext utilizes IoT: Walk through how Bluetooth beacons for in-seat delivery, express pickup, wayfinding and purchases help gather data on fans, along with an ample Wi-Fi network also help run the app. Data flows into data dashboards that give venue operators an idea of guest interests (be it experiences like meet and greets with the team or specific merchandise items) so they can personalize experiences to guests and even restock or remove items based on inventory needs using VenueNext’s content management system.
• Levi’s Stadium case study: Walk through the Levi’s case study that shows impacts of installing the beacon technology and ample Wi-Fi to run the app has benefited the San Francisco 49ers, including $2 million in revenue and cost savings in one year.
• Orlando Magic case study: Walk through how creating a remote control for the arena with the help of Wi-Fi and beacon technology. It was only through delivering this mobile experience that we were able to generate the data that brought a breakthrough that redefined the season ticket holder experience, resulting in a $1 million bump in ticket sales and its highest season ticket renewal rates to date.
• Super Bowl 50 case study: Walk through the Super Bowl 50 case study on how the VenueNext mobile experience led to great business results during the February 2016 big game. This includes an average ordering amount of $212.

. John Paul, CEO and Founder, VenueNext

02:30PM

Connected Services in the IoT

Shyam V Nath

Industrial Internet Architect

GE Digital

Associated Talks:

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This session will showcase how Connected Services are changing the face of the Internet of Things. The traditional product manufacturers are moving towards hybrids of products and services. This talk will address several examples including:

  • A jet engine is sold once, has a life of about thirty years. Sensor data from such a jet engine, can help in reducing unscheduled downtime, cost of maintenance and improve efficiency such as fuel burn.
  • Connected assets can help to provide innovative insurance products.
  • In the retail industry, the LED platform based sensors can provide contextual information and help to provide and enhanced shopping experience. This capability can help the brick and mortar stores merge seamlessly with the online side of retail.
. Shyam V Nath, Industrial Internet Architect, GE Digital

03:00PM

Case-study: Postal and Logistics Operations in a connected world

Colin Sutherland

Executive Vice President, Sales & Marketing

Geotab

Associated Talks:

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  • Dealing with change
  • Experiences of building connected fleet
  • Building a strategy for IoT
. Colin Sutherland, Executive Vice President, Sales & Marketing, Geotab

03:30PM

Networking Break

04:00PM

Keynote: Health IoT Innovation – The Accordion Model of Learning for IOT design

John Mattison, MD

Assistant Medical Director, Chief Medical Information Officer

Kaiser Permanente

Associated Talks:

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  • What are the key challenges and opportunities for a mature IOT in healthcare?
  • What might a mature IOT infrastructure, analytics and network topology look like?
  • How does an architectural design enable more rapid cycles of learning and innovation?
  • Where are the key prerequisites for interoperability?
. John Mattison, MD, Assistant Medical Director, Chief Medical Information Officer, Kaiser Permanente

04:30PM

Panel: Blockchain and the IoT

Taariq Lewis

CEO & Founder

Serica

Associated Talks:

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Jessica Groopman

Independent analyst and IoT advisor

Jess Groopman

Associated Talks:

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John Mattison, MD

Assistant Medical Director, Chief Medical Information Officer

Kaiser Permanente

Associated Talks:

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  • How is Blockchain currently being implemented for within the IoT, including and beyond Bitcoin in the financial, insurance and healthcare industries.
  • Identity management and provenance for people, things, and IP – how Blockchain can improve your business.
  • Addressing the need for interoperability in Blockchain.

Moderated by: Jessica Groopman, Independent Industry Analyst & IoT Advisor, JessGroopman

. Taariq Lewis, CEO & Founder, Serica
. Jessica Groopman, Independent analyst and IoT advisor , Jess Groopman
. John Mattison, MD, Assistant Medical Director, Chief Medical Information Officer, Kaiser Permanente

05:10PM

Session Close

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