Justin is a principal analyst for Analysys Mason, for the past 8 years, with over 25 years’ experience in IT systems and management. His knowledge has been built-up by working on projects at Analysys Mason with operators and vendors (including Cisco, SAS, SAP, Oracle, Axiata and Amdocs), as well as working at vendors at NCR, AT&T, IBM and Telcordia (Ericsson) as well as the TM Forum. Justin’s research on AI has been focused on the impact of AI in supporting transformation within the telecoms sector by creating new value propositions, supporting more efficient operations and provider better customer experiences. He worked on numerous projects for clients that include due diligence, market assessments, sales support and strategic advice. Customers include financial institutions, software vendors and communications service providers across the world.