Chris Pennell is a Principal Analyst for Futuresource Consulting and is responsible for researching and reporting on technology trends across the different industries.  Chris’s research has focused on working with vendors and end-user clients to understand how emerging technologies are disrupting and transforming the delivery of services.  His main areas of focus include the digital transformation of front- and back-office services through emerging technologies as well as the increasing use of connected services to improve outcomes for end users.

Prior to joining Futuresource Consulting, Chris has spent the past 12 years researching government’s use of technology to drive better outcomes for citizens, most recently as Research Director, Government Insights at IDC.